Welcome and congratulations on joining us!
We’re excited to support you throughout your onboarding journey. Our aim is that you get your account booking ready on a timescale that suits you with straightforward instructions, useful resources, and support options to help you along the way.
Once you have signed your contract and paid the following will happen;
- Access to your account: your temporary login details will be sent by the onboarding team & we ask that you change the password when you first login.
- Login via the owner portal https://www.supercontrol.co.uk/client-login/
- Bookmark the Monday.com board & the Help Centre
Tip to bookmark the help centre do the following;
-
Using Keyboard Shortcuts:
Windows/Chromebook: Press Ctrl + D. - Mac: Press Cmd + D.
- Using the Browser's Address Bar:
- Navigate to the web page you want to bookmark.
Click the star icon (★) located at the right side of the address bar in browsers like Chrome, Firefox, and Edge. This will open a dialog box to save the bookmark.
2.Planning call
This is booked by the buisness development consultant and we will go through the following;
- Discuss your goals, setup timeline, and booking-ready date
- Review your personalised onboarding plan via Monday.com
- Set up the next call date(s)
3. Set up
Start adding the data and make progress
There are 5 phases of essential set up to get your account booking ready
- Admin
- Property
- Pricing
- Add existing direct bookings
- Set up guest communication
- Connect with booking sites & add calendars to website
Setting a timeline for onboarding can be challenging—and we understand that. Every owner’s journey is unique, and while we aim to guide you through a smooth and structured process, there are many variable factors that can influence how quickly you reach “booking ready” status.
For accounts with 1–3 properties, onboarding typically follows a 10-day framework as an example below. However, this is flexible and depends on:
- Your availability for calls and setup tasks
- Website readiness
- Documentation completeness
- Third-party integrations
- Property complexity
We’ll work with you to set realistic goals and adjust timelines as needed. Your onboarding advisor will help prioritise early wins and keep momentum going—even if some steps take longer than expected.
Owners who engage early, attend calls, and complete setup tasks promptly tend to onboard faster and with fewer blockers.
| Day | Milestone | Description | Benefit |
|---|---|---|---|
| 1 | Planning call | Align goals, introduce advisor, and set up Monday.com board | Clear plan and personalised support from day one |
| 2-4 | Admin & Property set up | Complete essential account tasks & property information including linking up with HolidayRentPayment | Property and system configuration; You can now take payments |
| 5-7 | Updating pricing & availability | Add pricing, break settings & update calendars | You are ready to link with booking sites like Airbnb/booking.com etc. |
| 8-9 | Set up guest communication | Set up emails ready to be automated | Guest communication for bookings now centralised & automated |
| 10 | Connect with booking sites & add calendar to website | Final checks & linking with booking sites | Properties are now live, visible, and booking-ready |
From our first call to the final one with you during the onboarding journey, we want you to feel supported and have the resources to hand for set up to be a success.
You will be introduced to a dedicated onboarding specialist who will set up one to one calls with you, review your progress and give feedback to ensure you see the full benefit of the system.
You have access to the onboarding team via the messaging in Monday.com for any questions that you have when completing the tasks.
Help resources are at hand in the onpage help section of your account, Monday.com board as well as the getting started section in the help centre.
To help you get the most out of your onboarding experience, we’ve compiled a set of proven best practices based on successful owner journeys and advisor insights.
1. Start with Clear Goals
Begin by identifying what success looks like for your business. Whether it’s increasing bookings, simplifying admin, or improving guest experience—your onboarding advisor will help translate these goals into actionable steps.
2. Use Your Monday.com Board
Your personalised Monday.com board is your set up plan. We recommend you bookmark it to make it easy to refer back to. For more information please click here for the overview.
It includes:
- Setup tasks
- Links to tutorials
- Progress tracking
- Advisor notes and updates
3. Attend Live Training
We offer one to one sessions and guided workshops. These are great for:
- Asking questions in real time
- Seeing live demos
4. Keep in touch
Onboarding isn’t just technical—it’s relational. Introduce yourself to your advisor, share your story, and build a connection. Owners who engage personally tend to onboard faster and more confidently.
5. Prioritise Early Wins
Focus on completing key tasks that unlock value quickly, such as:
- Setting up your calendar and rates
- Activating your payment processor
- Connecting to booking sites & your website
These early wins build momentum and confidence.
6. Ask for Help Early
If something feels unclear or overwhelming, reach out. Our support team is here to help via:
- Monday.com using the speech bubbles
- Email: [email protected]
- Phone: +44 (0)1556 506 700
7. Stay Proactive
Owners who check in regularly, complete tasks promptly, and ask questions tend to onboard faster. Use your advisor’s guidance and don’t wait for issues to escalate.
8. Celebrate Milestones
Booking ready is a big achievement—but it’s just the beginning. We’ll help you celebrate and then shift focus to growth, feature adoption, and strategic reviews.
While our onboarding process is designed to be smooth and supportive, new owners may encounter a few common challenges. Understanding these upfront helps us work together to overcome them quickly.
1. System Migration
Owners transitioning from custom-built or legacy systems often face challenges with the switch over, so working with your advisor & plan will help to ensure a smooth changeover to SuperControl.
2. Payment Processor Setup
Setting up payment processors can be complex:
- Holiday Rent Payment is a quick turn around; which only requires ID and property verification
3. Multiple Properties
Setting up multiple properties can be time consuming however we have a copy function where details of properties like pricing/short breaks can be copied over
4. Documentation Gaps
Missing or unclear documentation—such as Terms & Conditions or property verification documents for liscences etc. PASC or The ASSC are great partners that you can seek advice from.