The 'General Details' section stores your key business information, so it's important to keep it updated.
When setting up your SuperControl account, focus on filling in the following essential sections first. You can complete the rest later when they become more relevant.
Essential Sections:
- Contact Details: Add in all the important information about your company and your contact details. Add the contact numbers and names of anyone setting up the account so we can contact the relevant person easily. Make sure your main business email is saved. This is where you’ll get booking messages, and it’s also where guests will send you questions.
- Payment Options: Select at least one accepted payment method to enable bookings. You won't be able to select Visa/Mastercard or Amex until a payment processor has been integrated with your SuperControl Account.
- Property Photos: Large Photo width should be set to the minimum 3840 - SuperControl will automatically re-sizes uploaded images from there
- Email Addresses for Automatic Filing: To keep a record of emails sent to guests, add any email addresses you use to contact them in the Email addresses for automatic filing box. Enter each address on a separate line. This allows you to save a copy of any emails you send to your guests to their booking history in SuperControl. It keeps the email trail between you and the customer in one place.
You can now move on to the next section of your onboarding plan.
Accepted Payment Types
- Payment Options – Select at least one accepted payment method to enable bookings.
- Visa/Mastercard/Amex - These will not be enabled to tick until a Payment Processor is connected to your account.
- Private vs. Public Payment Methods – Tick payment options in the ‘Show to Public’ column for guests to be able to select this option on booking.
- Agent Payments – Mark payment options in the ‘Show to Agents’ column for travel agents.
- Bank Transfer – Choose ‘UK Bank Transfer’ for UK guests only, or ‘Bank Transfer’ for international payments. Avoid selecting both to prevent confusion. In either case, we recommend including your bank details in the footer of your Booking Summary to enable guests to make a Bank Transfer easily.
- Custom Payment Type – You can set up your own specific payment options for internal use, i.e. paid in previous system.
- PayPal Payments - If you use PayPal, write your PayPal email in the box. Guests will then see PayPal as a way to pay. Important: If you are in the UK or EU, don’t add a Percentage Supplement. That’s only allowed if you’re outside the UK and EU.
Please Note:
- Card Payment Options – Visa and MasterCard are only available if you use an online payment processor which integrates with SuperControl, these will remain disabled until the payment processor application has been approved.
- Pay by Card – Used to record payments made via an external card terminal; this is not a card processing option itself.
- Security Deposits - If you are still setting-up your account, and wish to have the option to process balance payments and hold Security Deposits , please contact SuperControl so we can enable this for you.
Admin booking form options
Admin booking form options allow you to set the rating value and source value as compulsory field when adding an Admin booking.
Clients find adding the source value as compulsory helps as it prompts any colleagues to ask the guest how they heard about you before saving a booking.
It is also possible to set here, if the tick boxes to remove monetary information from a booking when cancelling it.
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Cancel booking options unchecked
When a booking is being cancelled a pop-up appears allowing for the monetary information of the booking to be either kept or deleted.
This option allows you to select, if the boxes in the pop-up are ticked or unticked by default.
Emails - Storing copies of direct emails in the client booking
This allows you to save a copy of any emails you send to your guests to their booking history in SuperControl. It keeps the email trail between you and the customer in one place.
To enable this function first you must save any email addresses you use to correspond with guests within the Email addresses for automatic filing box. Each email address should be saved on a separate line.
You can use this function in two ways:
1. Directly from your own email account.
- go to your email account
- create a new email
- enter the email address of the guest as the recipient
- enter [booking number]@scauto.co.uk in the first line of CC
For example, if I was emailing a guest and their booking number was 20, I would copy this to [email protected]
If you are copying other addresses in CC, ensure that @scauto.co.uk is added first.
2. A quick way of sending an email to the guest is from within the guest's booking.
Here you can click the email address link within the customer address field. This will automatically open your computer's default email account with the @scauto address pre-populated within the copy field.
The video below shows how to set up and use automatic email filing in a booking.