Now that you’re live and you have the calendars displaying on your website, you need to know what to do when bookings start coming in. Below is a step-by-step guide of how to manage your bookings when they have been submitted via your website.
When you get a booking online, you will first of all receive an email notification with a booking summary (this is a copy of what the guest is emailed).
Once you receive this, you can log into your SuperControl account and see on the dashboard & the recent bookings in the home screen.
To view the new booking(s) you can either click onto this notification and it will forward you to a page with all new bookings. You also will be able to search for specific bookings on that page.
Or close the pop up dashboard and scroll to the bottom of the page until you see the the "Recent bookings" section.
Click on the booking number to open the booking.
You will be able to review the booking details the right hand section of the booking page.
The booking is set to provisional until a payment is made, then the system will automatically change the status to confirmed. Your guest does not see this status change until they are sent a booking confirmation email which is commonly set up as an automated email to be conditionally sent.
Payment Processors
The advantage of a payment processor is that the payment for either the deposit or full amount is taken at the time of booking to enable a smooth booking journey for both you and the guest. This also allows for the booking to be updated automatically and any emails to be sent with criteria for the automation to happen based on the payments being made.
HolidayRentPayment
In the booking, open the Customer payments tab to see whether the deposit/balance has been successfully taken. Look for a reference number to see that the money has been successfully taken. For further details see What is HolidayRentPayment?
Manual payments like bank transfer or cash etc
To manually mark off a payment received via any of these methods, at the bottom of the page go to the Customer payments tab. Here you can tick if the deposit has been paid or mark off that the balance has been paid. Then this will be the manual trigger for any emails set up to be sent with criteria for the automation to happen based on the payments being made.
If there are no options in the drop down please go to Admin>General Details>Payment Options
To review the history of the booking in the History & Correspondence tab you will be able to see a run through of what has happened & when.
You will also see what emails have been sent & are due to be sent.
Scroll down to the bottom menus to see customer payments; then you will be able to see that the guest has made the payment; when using a card payment processor like this the booking will be updated as soon as the payment is made. Then any automation for the emails are triggered to send without any intervention.
