The purpose of Held on Account is to enable you to keep money from the owner to use should unforeseen expenses need to be paid. For example, you can “hold” £500 on an owner’s statement (money paid to you by the owner), then if any cleaning/maintenance or other unexpected fees arise, you can use these funds to pay them.

There are two steps to setting this feature up.
1. Amending the owner settings.
2. Adding the money onto the statement, so that is shows and can be used in the statement.

1. Go to Agency > Edit owners > click Edit against your chosen owner.
2. Scroll down to Commission settings and enter the amount you will be holding in the Minimum owner account value field
3. Scroll to the bottom of the page and click Save.

For the next step, allocating funds to the owner, so that they are showing on the statement, you need to open the statement of the owner.

1. Select Statement from the menu.

2. Enter 500 in the Payment amount GBP field and Held on account from the drop-down menu.
3. Enter a caption e.g. Money held and select a date.
4. Click Save.

In the statement you will see the entry as shown in the screenshot below.

To finalise the setup, a second entry needs to be added to the statement.

5. Tick the box to the left of the payment entry.
   Make sure, no other payment entry has been selected.
6. At the top of the statement select Payment to owner.
   The amount will be automatically be added to the box for the amount.
7. Enter a caption e.g. Money held and select a date.
8. Click Save.

The figure being held will show at the bottom of the statement:

To allocate expenses against the money held on account:

1. In the owner statement tick the payments you want to pay.
2. Tick the option to Use funds held on account.
3. Add all other relevant information, e.g. caption and date.

The amount still held on account has been reduced by the amount the owner would have been charged.