Help CentreUsing SuperControl Managing Emails and Auto CorrespondenceList of tags available to pull data into email & SMS templates

List of tags available to pull data into email & SMS templates

This article provides a list of all tags available for use in automated emails.

Customer

Customer

The tags in this section are taken directly from the guest details in an individual booking or enquiry. 

Most are self-explanatory, but a couple may not be quite so obvious:

Company- This is taken from the 'Company' field in the booking; it is not your own company name. 

Guest Login (xxxxx) Manage my Booking- This allows you to add a link to your Guest Login. If you have more than one Site ID in your SuperControl account, you will see multiple Guest Login tags, differentiated by Side ID numbers.

Booking Overall

Booking Overall

These tags relate to specific bookings. They can be useful if you wish to include details of a guests booking within email template text, if you wish to create your own booking summary, and (if you have an Agency account), creating template emails to owners. 

Booking Properties

Booking Properties

This section also contains Booking-specifc tags. These tags can be useful in creating emails to guests, as well as emails for housekeepers. You will find quantities and values for your Booking extras here, as well as Custom form field tags, which can be used to populate Key codes and other custom Property specific information. 

If using tags within the Booking properties section, ensure you click to "Add property section" <start> and <end> tags.  The <start> tag should be placed at the very top of the template and the <end> tag should be at the very end of the letter - see below an example. These are hidden when generated but allow the tags in between to show correctly.

Layout & General

Layout & General

These tags are general use tags, and include your main logo tag. 

The tag 'User Signature' is redundant and should no longer be used.

Owner Details (Agency Only)

Owner Details

If you have an Agency account, you will also have access to this section, which allows for extra tags to use in template messages to owners. 

Custom Fields

Custom Fields

These tags allows you to pull through to answers given by guests to your custom booking/enquiry form questions. These can be particularly useful in creating emails for housekeepers. 

Enquiries

Enquiries

These tags can be used when replying to enquiries. These tags cannot be used in any emails related to enquiries that have already been converted into bookings, or in any automated emails. They can only be used in templates intended for ad hoc replies to enquiries. 

How to include Custom Booking Extras in an email template?

Should you have to add something as an extra on an ad hoc basis, in an individual booking (under the 'Edit > Booking Extras' section of an individual booking), you can use the tags below to include it in an email template:

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