If your listing is not live or updating on Vrbo (HomeAway) you can check whether any errors are causing this. To check go to Integrations > Channel manager > International > HomeAway and click on "5 or more listings".

If there is an issue with any of your listings you can check for errors, an example would be:

In this case you need to ensure your Headline field in your Vrbo (HomeAway) data ( click your property name in this page for a quick navigation to your Vrbo data page) has the correct number of characters. Once this is done the error will disappear and it should then show a green tick to highlight your listing is now OK:

If the green tick is showing but there is still an issue please contact [email protected].

Please note it can take up to 24 hours for your changes to publish across to Vrbo (HomeAway).

Other areas you can check are:

• Ensure your have your terms and conditions added (Admin > Terms and Conditions)
• Have seven or more photos uploaded
• Ensure photo resolution sizes are a minimum of 1024 x 683 pixels, better still would be 1920 x 1080 pixels.
• Have five or more Listing features ticked
• Have 50 or more characters in the "description" field
• Have 70 or more days availability over a 12 month period

Should the listing fail to meet any of the above it will be auto-rejected.

1. In SuperControl go to Integrations > Channel Manager > International > Vrbo (HomeAway) (click "5 or more listings" to get your properties to display).

2. Scroll down the page where you can select "Custom" for your cancellation policy.

You have three tiers in which you can customise the policy, for example:

3. Once created click Save.

There may be a number of reasons why your weekly pricing is not what you would have expected it to be, check the following to see if any of these areas are causing anomolies:

• Check your Price Planner (Properties > Edit > select "Price Planner" next to your selected property > Go) and make sure you have the correct prices added. If you have per person pricing enabled - check your pricing for each per person selection to ensure they are correct.
• Check whether you have a discount or special offer set-up for your property in SuperControl.

1. Go to Integrations > Channel manager > International > Vrbo and click on "5 or more listings"

2. Next to your activated property select your "Block Dates"

3. Click on the dates you wish to block off on your Vrbo (HomeAway) listing. This will only block off dates on HomeAway but leave your own website availability as open.

Please note it may take up to 24 hours to update your availability to Vrbo (HomeAway).

1. Go to Integrations > Channel manager > International > Vrbo and click on "5 or more listings"

2. Next to your activated property select your uplift percentage:

3. Repeat if necessary for your other properties and click Save at the bottom of the page

Please note it may take up to 24 hours to update your rates to Vrbo (HomeAway).

• If you have a security deposit set up in SuperControl, this will send to Vrbo (HomeAway) and the client will be informed at the point of booking that this will be held.
  Example:
  Booking total is £1000
  Security deposit is £200
  The guest will see £1000 while booking and we take £1000 from the card provided. We also block £200 on the card, which the guest will no longer be able to use until the security deposit has been released again. For the guest it will appear as if we charged £1200.
  This can cause issues when guests have a limit on their card e.g. £1000 for fraud protection.
   
• If you have a refundable deposit set up in SuperControl, this will be added to the total rent at point of booking.
  Example:
  Booking total is £1000
  Refundable deposit is £200
  The guest will see that they are being charged £1200 at the time of booking.
  After the guest has departed and the property was checked, the £200 need to be refunded manually from within the booking.

Yes.  Ensure that the booking extra, e.g. a Booking Fee has a value in the 'Default' column within Properties > Edit > Booking Extras then it will be added on to your Vrbo (HomeAway) listing price.  

Note: You are not able to turn this feature of the integration off.  All default extras will be sent.

You can edit or cancel a booking from Vrbo (HomeAway) the same way you would with any website or admin booking.  To learn how to cancel a booking, click here.  The learn how to edit a booking, click here click here.

If a guest wants to cancel their Vrbo (HomeAway) booking, the cancellation must be done through SuperControl.  When this is cancelled the cancellation request is sent to Vrbo (HomeAway).

Vrbo (HomeAway) require you to select reason for cancellation from the pop-up box when you click "Cancel" on the booking.

If you have the enquiry integration set up with Vrbo (HomeAway), then your guest can cancel their booking through My Trips.

All of our owners using Vrbo (HomeAway) through Supecontrol are now part of Homeaway's guaranteed pricing.

The main advantage of guaranteed pricing is increasing booking conversion by up to 10%. It gives you a competitive advantage, since other owners, not part of the guaranteed pricing scheme are likely to have a lower conversion rate that those who are part of it. Potential guests are more likely to click on accommodation that shows the clear and correct price. Your price, the price derived from that in your price planner (along with any optional uplifts)  will be the exact price shown on the search results.

To complete the Vrbo (HomeAway) amenities specification please go to Properties> Edit> Amenities.

At the top of the page you will see the "HomeAway cleanliness settings" button.

If you click this button, a pop-up will appear.

Once you have filled out the correct information that applies to your property, then click Save.

At any time whilst the pop-up is open, to close it you can either click the 'x' or click outside of the pop-up.

To enable UpFront Reviews on your HomeAway listings follow these steps:

Step 1 - Log in to SuperControl and go to Integrations > Channel manager > International > Vrbo (HomeAway) (5 or more listings)

Step 2 - Scroll to the bottom of the page and under the heading "HomeAway Assigned IDs" tick the box  “Enable the Sending of Reviews”.

Step 3 - Save.

Please note it may take up to 24 hours to populate your reviews to Vrbo (HomeAway).

1. Log in to your Vrbo (HomeAway) account, click "My Account" and select System of Record:

2. For full feed accounts you will see that SuperControl should be your current setting for all data:

1. When a guest places a booking on Vrbo (HomeAway), they enter their card details directly into HomeAway.

2. The card details will then be registered and ready to be processed within SuperControl. Select the registered card option when processing a payment:

1. Once a booking is placed on Vrbo (HomeAway), you will receive a notification from Vrbo (HomeAway) that you’ve had a new booking, and a booking summary email will also be sent to the guest.

2. You should then correspond by email to the guest within SuperControl, the way you would if it were your own website or admin booking.

3. You will find instructions on how to send emails to a guest within SuperControl here.

Vrbo (HomeAway) has made a change to their system so that the guest will go through the relevant 3DS checks at the time of booking.  They will then send us the results of these checks as secure tokens when they provide the card details.  We can then use these results when we process the payment meaning that these transactions will comply with PSD2.  Secure Trading and HolidayRentPayment can accept these 3DS tokens.  Sage Pay currently cannot. 

• If your listing in SuperControl is showing a red circle, make sure the data required is completed and there is a price in price planner.  If this has been done and the issue remains, contact SuperControl.
• If the property is not live on Vrbo (HomeAway), and there are no errors in SuperControl, contact Vrbo (HomeAway) first.
• If any content or prices have been updated in SuperControl and are not showing in Vrbo (HomeAway) after 24-48 hours since the change, contact SuperControl.
• If you are integrated to Vrbo (HomeAway) via an iCal link, contact Vrbo (HomeAway) for any issues with your listings.

Among other factors, Premier Partners have the following qualities in common:

Their guests have great traveler experiences and it shows. Exceptional owners and property managers offer clear expectations, provide unique experiences -- and travelers respond with great feedback and reviews.

They provide quick responses to inquiries and booking requests, process all bookings through HomeAway checkout, follow through with bookings and avoid cancelling on guests. These things assure timely, secure and reliable bookings-- getting the traveler experience off to a great start.

Travelers are attracted to their properties because they include high-quality photos and descriptions of the incredible stays their guests will have. By maintaining detailed and accurate content along with listing amenities, travelers know what to expect when booking with those properties! And part of attracting travelers includes rates that are competitive, priced right for the market and priced right for the property.

The Premier Partner Program recognises owners and managers who consistently deliver outstanding traveler experiences and the Premier Partner badge shows travelers that they can expect a great stay at your property. Let’s check out the benefits of the badge.

Partners who have met the eligibility requirements and receive an invitation to join the program, will be required to read and accept the pledge to officially join.  

Eligibility assessments will be performed periodically, and are currently based on fast response times, high booking acceptance, low cancellation rates, and excellent traveler reviews. If you didn’t make it this time, don’t worry, you’ll have another shot at the next assessment!   

Our Premier Partners provide some of the best traveler experiences and their travelers know and expect it. Premier Partners--your travelers’ great experiences start here.

Participation in the Premier Partner Program is subject to the HomeAway Terms of Use or any other Premier Partner program or platform rules or guidelines. HomeAway may revise or discontinue the program at any time.