** Please note, setting up this integration enables Instant Booking on Airbnb **
This article provides instructions for creating a new Airbnb listing using property information in SuperControl. For linking a property in SuperControl with an existing Airbnb listing (a 'Rate & Availability only' connection), see this companion article.
If you are new to Airbnb, and wish to add the information directly into SuperControl (listing details, photos etc.) to create a new listing on their platform, please do not start adding property information to Airbnb directly. This is unnecessary and may create confusion.
Airbnb has recently made notable updates on how you can position your properties on its platform.
They have added new character limit restrictions for property names and descriptions. From the 05.07.2022, the new limit will be 50 characters (max) for the Property name and 500 characters (max) for the property Listing description.
1. Go to Integrations > Channel manager > International > Airbnb.
Click "Connect with Airbnb"
If you have more than one Airbnb account, please make sure that correct one has been selected in SuperControl before beginning to connect your properties.
To check, which account has been selected, click onto Manage accounts.
Then select the correct account.
2. Next to your chosen property click Start.
You will be prompted to select either to create a new property or connect an existing property.
Select to create a new property.
This will start the data transfer from SuperControl to Airbnb.
3. Click on the property number to the left of the property name and fill in all missing information required under the different tabs. Anything with a red asterisk is mandatory and must be completed for the listing to be validated.
Airbnb has implemented a character limit restrictions for descriptions.
From the 05.07.2022, the new limit will be 500 characters (max) for the property Listing description.
Please note these are individual characters, including spaces, dots, commas etc.
Description- The description can not include the following information, but descriptions should be unique and well written and the listing description should be more than 50 characters.
- It should not include
- Phone numbers, email address or URL's are not allowed within the host profile
- No Internal Housing Codes
**Airbnb requires a minimum of 7 photographs in order to create a listing**
When you first start your set-up for the Airbnb integration you may not have any photos added to your property in SuperControl.
Step 1- To upload photos go to Properties > Edit > select "Photos" next to your selected property and Go:
Step 2- Click Upload photos and add in all relevant photos for this property. Please note you need to add at least seven photos; three of which should be at least 800x500px.
Step 3- Navigate back to your Airbnb listing page by going to Integration > Channel manager > International > Airbnb and click the property reference number to take you back to your listing set-up page:
Step 4- Click on the properties you wish to enable for Airbnb and Save.
Photos - Airbnb requires a minimum of 7 photos in order to create a listing. If you try and delete photos in SuperControl (via Properties > Edit > Photos) that falls below 7, you will be warned this is not possible.
Note: Airbnb requires a minimum of 5 Amenities in order to create a listing
If you have a large number of amenities you might want to add amenity categories to sort them under.
E.g. Kitchen, Outdoor.
Or use the channel names as a category, e.g. Airbnb. This would allow you to sort channel specific amenities into there own category.
Go to Properties > Amenities > Add/edit amenity categories to add your category names.
Note: It is not compulsory that you create amenity categories, but it might make it easier to manager your amenities, especially you have quite a number of them.
Adding Amenities
Step 1 Go to to Properties > Amenities > Add/edit amenities.
Step 2. Enter a name for your amenity.
Step 3. Should you have added categories, you can allocate the new amenity directly to the respective categories as required by choosing it from the drop down menu.
Step 4. When you have set all your parameters, click “Add new”.
Repeat the steps above for all the amenities you want to add.
To Allocate an amenity to a property
Step 1- Go to Properties > Edit > choose Amenities in the drop down to the right of the property > Go.
Tick the boxes of all amenities associated with the property.
Click Save at the bottom of the page.
Step 3- To double check that all amenities associated with this property have been allocated to Airbnb as well, and will therefore be forwarded to Airbnb, go to Integrations > Channel manager > International > Airbnb > click onto the property reference number > select the Amenities tab.
Any amenity with a green tick will be included into the data stream forwarded to Airbnb, all with a red x won't.
Note: If you have setup accessibility amenities, e.g. extra wide doors, wet room with handles etc., all these amenities need to have photos associated with them.
For more information about accessibility amenities, please see this help centre article.
4. Once your Airbnb default settings have been copied (forwarded to Airbnb) the integration process will move to Validated. If there is any data missing in SuperControl a warning message will appear. Click "Fix" to enter all missing information.
Example of error messaging:
6. Once the information has been added click "Re-validate".
As soon as the data has been validated, a button labeled Create Listing will appear to the right of the property.
7. Click Create Listing
Your listing is now being created on Airbnb. Please note this process can take a few minutes.
8. Once the property has been approved, click Publish to the right of the Listing ID field.
You will then be prompted to log in to Airbnb.
9. Once logged into your Airbnb portal you can see that a new listing for the property has been created.