If you don't use Instant Book on Airbnb, or allow guests to enquire about dates that aren't yet available to book, you can now manage those enquiries in SuperControl. When a guest submits a Request to Book through Airbnb, we'll automatically create an enquiry for you in your SuperControl account.
Unlike a standard enquiry, you'll see an Airbnb Request to Book panel instead of the usual PDF quote section. This is where you can review the request and choose whether to Accept or Deny it.
Important: Enquiry status is managed automatically for Airbnb Request to Book enquiries and can't be changed manually.
Open the enquiry
- Log in to SuperControl.
- Go to Enquiries > View/Edit.
- Open the Airbnb Request to Book enquiry you'd like to review.
You'll see the Airbnb Request to Book panel in place of the standard PDF quote section.
Review the booking request
Before responding, review the information provided in the request, including:
- Booking reference
- Arrival and departure dates
- Guest details (adults, children, infants and pets)
- Pricing information
- Expected payout
View full details
To see a complete breakdown of the booking:
- Select View full details.
- Review the information in the pop-up window, including:
- Booking reference
- Stay dates
- Guest breakdown (adults, children, infants and pets)
- Base price
- Individual fees (such as cleaning or management fees)
- Discounts
- Taxes
- Expected payout
- Close the window when you've finished reviewing the request.
Choose how to respond
In the Response section, select one of the following options:
- Accept - Approve the booking request.
- Deny - Decline the booking request.
- Select Accept.
- Submit your response.
What happens next?
Once accepted, this request is sent to Airbnb who will confirms the reservation. Following this SuperControl automatically creates the booking and updates the enquiry to Booked.
- Select Deny.
- Complete the required information:
- Reason (required)
- Message to guest (required)
- Message to Airbnb (optional)
Available denial reasons
Choose one of the following reasons:
- Dates not available
- Not a good fit
- Waiting for a better reservation
- Not comfortable
- Enter a message explaining your decision to the guest.
- Optionally add a private message for Airbnb.
- Submit your response.
If any required fields are missing, you'll see a validation message and won't be able to submit your response until all required information has been completed.
What happens next?
- Your response is sent to Airbnb.
- The enquiry status is updated to Closed.
- The Airbnb Request to Book panel becomes read-only and displays your submitted response.
After you've responded
Once your response has been submitted successfully:
- The Airbnb Request to Book panel becomes read-only.
- You can continue to review the booking request and your response.
- You can't submit another Accept or Deny response for the same request.
If the submission fails, an error message will be displayed and you can try again.